• Cellular Telephones79+1.3%
  • Fixed-Line Telephone Service70+1.4%
  • Full-Service Restaurants81-1.2%
  • Internet Service Providers64+1.6%
  • Limited-Service Restaurants79+2.6%
  • Subscription Television Service65+3.2%
  • Wireless Telephone Service71+1.4%
 
 
Airlines72+4.3%
Ambulatory Care77+1.3%
Apparel76-2.6%
Athletic Shoes78-2.5%
Automobiles & Light Vehicles79-3.7%
Banks76 0.0%
Breweries76-3.8%
Cellular Telephones79+1.3%
Computer Software74-2.6%
Consumer Shipping80-1.2%
Cooperative Utilities76-5.0%
Credit Unions81-4.7%
Department & Discount Stores74-3.9%
Federal Government63.9-0.8%
Fixed-Line Telephone Service70+1.4%
Food Manufacturing76-3.8%
Full-Service Restaurants81-1.2%
Gasoline Service Stations752.7%
Health & Personal Care Stores73-5.2%
Health Insurance69-1.4%
Hospitals75+1.4%
Hotels74-1.3%
Internet Investment Services76-7.3%
Internet Search Engines & Information76-5.0%
Internet News & Opinion73-1.4%
Internet Retail80-2.4%
Internet Service Providers64+1.6%
Internet Social Media744.2%
Internet Travel Services791.3%
Investor-Owned Utilities72-2.7%
Life Insurance77-3.8%
Limited-Service Restaurants79+2.6%
Local Government64.0-2.7%
Household Appliances81+1.3%
Municipal Utilities68-6.8%
Personal Care & Cleaning Products77-6.1%
Personal Computers77-1.3%
Property & Casualty Insurance79 0.0%
Soft Drinks79-3.7%
Specialty Retail Stores77-2.5%
Subscription Television Service65+3.2%
Supermarkets73-3.9%
Telephone service72 0.0%
Televisions & Video Players82-4.7%
U.S. Postal Service73+5.8%
Wireless Telephone Service71+1.4%

Measuring the Voice of the Customer

New! The 2016 Retail Report sponsored by Radial (formerly eBay Enterprise). Learn tops tips for online shoppers' satisfaction.