• Ambulatory Care77 0.0%
  • Consumer Shipping81+1.3%
  • Cooperative Utilities78+2.6%
  • Federal Government68.0+6.4%
  • Hospitals75 0.0%
  • Investor-Owned Utilities75+4.2%
  • Local Government72.5+13.3%
  • Municipal Utilities72+5.9%
  • U.S. Postal Service73 0.0%
Ambulatory Care77 0.0%
Athletic Shoes80+2.6%
Automobiles & Light Vehicles823.8%
Cellular Telephones79+1.3%
Computer Software819.5%
Consumer Shipping81+1.3%
Cooperative Utilities78+2.6%
Credit Unions82.0+1.2%
Department & Discount Stores78+5.4%
Federal Government68.0+6.4%
Fixed-Line Telephone Service70+1.4%
Food Manufacturing83+9.2%
Full-Service Restaurants81-1.2%
Gasoline Service Stations76+1.3%
Health & Personal Care78+6.8%
Health Insurance72.0+4.3%
Hospitals75 0.0%
Internet Investment Services80.0+5.3%
Internet Search Engines & Information76-5.0%
Internet News & Opinion73-1.4%
Internet Retail83+3.8%
Internet Service Providers64+1.6%
Internet Social Media744.2%
Internet Travel Services791.3%
Investor-Owned Utilities75+4.2%
Life Insurance79.0+2.6%
Limited-Service Restaurants79+2.6%
Local Government72.5+13.3%
Household Appliances821.2%
Municipal Utilities72+5.9%
Personal Care & Cleaning Products83+7.8%
Personal Computers781.3%
Property & Casualty Insurance78.0-1.3%
Soft Drinks84+6.3%
Specialty Retail Stores80+3.9%
Subscription Television Service65+3.2%
Telephone service72 0.0%
Televisions & Video Players876.1%
U.S. Postal Service73 0.0%
Wireless Telephone Service71+1.4%

Your Success,
Systematically Predicted.

Financial Services, Insurance & Healthcare

How important is customer satisfaction to your business? If your customers can access information easily, are able to choose from among many competitors, or are faced with relatively low switching costs, then satisfying them is paramount.

With the mass popularity of online banking, online brokerage accounts, and even insurance offered over the Web, the financial services landscape has changed drastically over the past decade. This sea change has impacted the way that customers interact with their financial institutions and partners. As a result, both the nature of the customer experience—and the factors that influence customer satisfaction for financial service providers—are undergoing a transformation.

At the same time, the healthcare industry is scrambling to adjust to new demands on both the insurance and the provider sides of the market. As more choices open up to patients, the more critical patient satisfaction becomes to the success of healthcare companies.

CFI Group works with financial institutions, insurance companies, and healthcare providers to help them understand and improve upon their customers’ experiences. Because CFI Group works with many institutions and leverages the methodology of the American Customer Satisfaction Index (ACSI), we have access to industry benchmark data that can provide insights into how an organization measures up compared with competitive offerings in the marketplace.

Give us a call, or contact us, so that we can begin exploring how to improve the customer experience in a way that impacts your organization's bottom line.