• Ambulatory Care77 0.0%
  • Consumer Shipping81+1.3%
  • Cooperative Utilities78+2.6%
  • Federal Government68.0+6.4%
  • Hospitals75 0.0%
  • Investor-Owned Utilities75+4.2%
  • Local Government72.5+13.3%
  • Municipal Utilities72+5.9%
  • U.S. Postal Service73 0.0%
Ambulatory Care77 0.0%
Athletic Shoes80+2.6%
Automobiles & Light Vehicles823.8%
Cellular Telephones79+1.3%
Computer Software819.5%
Consumer Shipping81+1.3%
Cooperative Utilities78+2.6%
Credit Unions82.0+1.2%
Department & Discount Stores78+5.4%
Federal Government68.0+6.4%
Fixed-Line Telephone Service70+1.4%
Food Manufacturing83+9.2%
Full-Service Restaurants81-1.2%
Gasoline Service Stations76+1.3%
Health & Personal Care78+6.8%
Health Insurance72.0+4.3%
Hospitals75 0.0%
Internet Investment Services80.0+5.3%
Internet Search Engines & Information76-5.0%
Internet News & Opinion73-1.4%
Internet Retail83+3.8%
Internet Service Providers64+1.6%
Internet Social Media744.2%
Internet Travel Services791.3%
Investor-Owned Utilities75+4.2%
Life Insurance79.0+2.6%
Limited-Service Restaurants79+2.6%
Local Government72.5+13.3%
Household Appliances821.2%
Municipal Utilities72+5.9%
Personal Care & Cleaning Products83+7.8%
Personal Computers781.3%
Property & Casualty Insurance78.0-1.3%
Soft Drinks84+6.3%
Specialty Retail Stores80+3.9%
Subscription Television Service65+3.2%
Telephone service72 0.0%
Televisions & Video Players876.1%
U.S. Postal Service73 0.0%
Wireless Telephone Service71+1.4%

Customer Feedback Insights
Monitor. Analyze. Act.

CF Monitor

Does your business put the customer first? If you are not actively listening to your customers, you may be selling them short—or your business. The CF Monitor suite, a powerful and versatile component of the CFI platform, gets you into the mind of your customer—across multichannels and touchpoints that define your organization’s customer relationship.

What do we measure?

The CF Monitor suite is backed by over 20 years of experience helping clients solicit feedback—whenever and wherever it will matter the most to their organization. CF Monitor uses industry templates and question libraries that have been built and refined for nearly two decades based on our work with a wide variety of private and public-sector organizations.  We help our clients monitor things like:

  • Business-to-Consumer Satisfaction
  • Business-to-Business Satisfaction
  • Government-to-Citizen Satisfaction
  • Employee Engagement
  • Brand Assessment

Which channels?

The CF Monitor supports multichannel, continuous monitoring because we understand that your customers experience you in many ways.  Examples of channels we can support include:

  • Store/Physical Location
  • Call Center
  • Website

How to collect feedback?

People communicate in many ways and that’s why we designed the CFI platform to support time-tested, traditional methods as well as newer, emerging ways to listen to the customers experience. Our survey and sample management tools can be used to solicit feedback using a variety of data collection methods:

  • Email
  • Online
  • Social Media
  • Mobile
  • Interactive Voice Response (IVR)
  • Telephone
  • Paper

Customer Feedback Insights Platform

The CF Monitor suite is an integrated component of CFI Group’s technology platform. This platform provides continuous monitoring of the customer experience across multiple channels and provides insights for action based on customer feedback.

 CF Monitor image