• Ambulatory Care77 0.0%
  • Consumer Shipping81+1.3%
  • Cooperative Utilities78+2.6%
  • Federal Government68.0+6.4%
  • Hospitals75 0.0%
  • Investor-Owned Utilities75+4.2%
  • Local Government72.5+13.3%
  • Municipal Utilities72+5.9%
  • U.S. Postal Service73 0.0%
Ambulatory Care77 0.0%
Athletic Shoes80+2.6%
Automobiles & Light Vehicles823.8%
Cellular Telephones79+1.3%
Computer Software819.5%
Consumer Shipping81+1.3%
Cooperative Utilities78+2.6%
Credit Unions82.0+1.2%
Department & Discount Stores78+5.4%
Federal Government68.0+6.4%
Fixed-Line Telephone Service70+1.4%
Food Manufacturing83+9.2%
Full-Service Restaurants81-1.2%
Gasoline Service Stations76+1.3%
Health & Personal Care78+6.8%
Health Insurance72.0+4.3%
Hospitals75 0.0%
Internet Investment Services80.0+5.3%
Internet Search Engines & Information76-5.0%
Internet News & Opinion73-1.4%
Internet Retail83+3.8%
Internet Service Providers64+1.6%
Internet Social Media744.2%
Internet Travel Services791.3%
Investor-Owned Utilities75+4.2%
Life Insurance79.0+2.6%
Limited-Service Restaurants79+2.6%
Local Government72.5+13.3%
Household Appliances821.2%
Municipal Utilities72+5.9%
Personal Care & Cleaning Products83+7.8%
Personal Computers781.3%
Property & Casualty Insurance78.0-1.3%
Soft Drinks84+6.3%
Specialty Retail Stores80+3.9%
Subscription Television Service65+3.2%
Telephone service72 0.0%
Televisions & Video Players876.1%
U.S. Postal Service73 0.0%
Wireless Telephone Service71+1.4%

Customer Feedback Insights
Monitor. Analyze. Act.

CF Workflow

Are you putting critical information into the hands of decision-makers when they need it? The CF Workflow suite, a powerful and versatile component of the CFI platform, helps ensure that organizations are not flying blind when it comes to making decisions that impact operations or strategically address goals related to customer experience management.

Core Functionality

CF Workflow suite helps businesses turn insights into clear action. With CF Workflow, time-sensitive information is not simply available—it is delivered to the individuals who need it the most, whenever they need it. Core functions include:

  • Alerts to trigger workflow based on customer feedback.
  • Push Reporting to schedule and push data throughout the organization

Identify Problems, Resolve Issues

It is one thing to know that a customer service problem exists; it is another to resolve it. With closed-loop resolution, customer issues won’t become customer nightmares.

CF Workflow helps organizations identify problems, take action, and resolve issues. Case Management works hand-in-hand with Alerts to:

  • Trigger alerts based on low satisfaction across multiple touchpoints.
  • Assign case ownership and bring in other team members when needed.
  • Track progress via status reports and drive actions to closure.
  • Analyze performance and case-closure metrics for resource planning.

CF workflow example

Manage Documents

CF Workflow supports document management functionality that facilitates information sharing and cross-company collaboration through its Document Management module. This module helps manage access to critical documents that result in more clarity for decision-makers and greater security for organizations.

Turn Insights Into Action

The Online Action Planning (OAP) solution gives operational executives and customer experience professionals the tools they need to proactively design, manage, and track their customer-driven initiatives. OAP delivers a core set of project management capabilities helping management teams translate customer insights into actions that drive meaningful business improvements.

Customer Feedback Insights Platform

The CF Workflow suite is an integrated component of CFI Group’s technology platform. This platform provides continuous monitoring of the customer experience across multiple channels and provides insights for action based on customer feedback.

 CF Workflow image