• Ambulatory Care77 0.0%
  • Consumer Shipping81+1.3%
  • Cooperative Utilities78+2.6%
  • Federal Government68.0+6.4%
  • Hospitals75 0.0%
  • Investor-Owned Utilities75+4.2%
  • Local Government72.5+13.3%
  • Municipal Utilities72+5.9%
  • U.S. Postal Service73 0.0%
Ambulatory Care77 0.0%
Athletic Shoes80+2.6%
Automobiles & Light Vehicles823.8%
Cellular Telephones79+1.3%
Computer Software819.5%
Consumer Shipping81+1.3%
Cooperative Utilities78+2.6%
Credit Unions82.0+1.2%
Department & Discount Stores78+5.4%
Federal Government68.0+6.4%
Fixed-Line Telephone Service70+1.4%
Food Manufacturing83+9.2%
Full-Service Restaurants81-1.2%
Gasoline Service Stations76+1.3%
Health & Personal Care78+6.8%
Health Insurance72.0+4.3%
Hospitals75 0.0%
Internet Investment Services80.0+5.3%
Internet Search Engines & Information76-5.0%
Internet News & Opinion73-1.4%
Internet Retail83+3.8%
Internet Service Providers64+1.6%
Internet Social Media744.2%
Internet Travel Services791.3%
Investor-Owned Utilities75+4.2%
Life Insurance79.0+2.6%
Limited-Service Restaurants79+2.6%
Local Government72.5+13.3%
Household Appliances821.2%
Municipal Utilities72+5.9%
Personal Care & Cleaning Products83+7.8%
Personal Computers781.3%
Property & Casualty Insurance78.0-1.3%
Soft Drinks84+6.3%
Specialty Retail Stores80+3.9%
Subscription Television Service65+3.2%
Telephone service72 0.0%
Televisions & Video Players876.1%
U.S. Postal Service73 0.0%
Wireless Telephone Service71+1.4%

Remarkable Knowledge.
Experience That Matters.


Employee Engagement

How engaged are your employees with their jobs and how satisfied are they with their workplace? By finding the answers...

Website Measurement by CFI Group

You may call it Customer Experience Analytics, Voice of Customer, Customer Feedback or Customer Experience Management: at CFI Group, we call...

Customer Feedback Insights

CFI Group’s technology platform combines ongoing monitoring of customer feedback with predictive analytics that deliver insights for action to help...

Mobile Surveys From CFI Group

Smartphones are quickly becoming the preferred method for online browsing and communication for many of your key customers. According to Microsoft...

RetailMonitor by CFI Group

RetailMonitor by CFI Group offers state-of-the-art measurement, ready-to-access results, and in-depth analysis of retail performance to help you best satisfy your...

CallSat by CFI Group

CallSat offers state-of-the-art measurement, ready-to-access results, and in-depth analysis of your metrics to help you easily track and improve call...

Credit Union Barometer

Build strong, loyal, and profitable member relationships by knowing, not guessing, what is important to members. Credit Union Barometer by CFI Group...

Association Partnership Program

Improve member retention and gain more members by partnering with CFI Group to offer our service as a new benefit....

CFI Case Management

Creating satisfied customers is more than just providing great service. It requires an understanding of the entire customer experience involving...

CFI Online Action Planning

At the heart of a successful customer experience improvement program is a well-designed and managed action plan to ensure that...

CFI Document Management

Quickly respond to customer satisfaction needs when all of your documents are organized on the CFI platform. Cloud-based Document Management...

CFI Social Media Monitor

As a complement to your formal survey program, CFI Social Media Monitor listens to and analyzes millions of conversations giving...

Benchmarking and Competitive Intelligence

In today’s highly competitive business climate, satisfying and retaining customers is critical to business success. By monitoring your customers’ experiences,...

Customer Journey Mapping

CFI Group helps clients visually chart a customer’s journey throughout the complete lifecycle. By fully understanding the unique journey of...

Solutions for Energy Research

In an increasingly competitive market for energy, understanding what drives satisfaction is critical for guiding business investments. Demand for new...