• Ambulatory Care77 0.0%
  • Consumer Shipping81+1.3%
  • Cooperative Utilities78+2.6%
  • Federal Government68.0+6.4%
  • Hospitals75 0.0%
  • Investor-Owned Utilities75+4.2%
  • Local Government72.5+13.3%
  • Municipal Utilities72+5.9%
  • U.S. Postal Service73 0.0%
Ambulatory Care77 0.0%
Athletic Shoes80+2.6%
Automobiles & Light Vehicles823.8%
Cellular Telephones79+1.3%
Computer Software819.5%
Consumer Shipping81+1.3%
Cooperative Utilities78+2.6%
Credit Unions82.0+1.2%
Department & Discount Stores78+5.4%
Federal Government68.0+6.4%
Fixed-Line Telephone Service70+1.4%
Food Manufacturing83+9.2%
Full-Service Restaurants81-1.2%
Gasoline Service Stations76+1.3%
Health & Personal Care78+6.8%
Health Insurance72.0+4.3%
Hospitals75 0.0%
Internet Investment Services80.0+5.3%
Internet Search Engines & Information76-5.0%
Internet News & Opinion73-1.4%
Internet Retail83+3.8%
Internet Service Providers64+1.6%
Internet Social Media744.2%
Internet Travel Services791.3%
Investor-Owned Utilities75+4.2%
Life Insurance79.0+2.6%
Limited-Service Restaurants79+2.6%
Local Government72.5+13.3%
Household Appliances821.2%
Municipal Utilities72+5.9%
Personal Care & Cleaning Products83+7.8%
Personal Computers781.3%
Property & Casualty Insurance78.0-1.3%
Soft Drinks84+6.3%
Specialty Retail Stores80+3.9%
Subscription Television Service65+3.2%
Telephone service72 0.0%
Televisions & Video Players876.1%
U.S. Postal Service73 0.0%
Wireless Telephone Service71+1.4%

Measuring Website Experience
With Proven Results

Website Satisfaction Measurement

You know that your website is a critical component in your organization’s relationship with current and potential customers. But, do you know whether your site is effective in building your brand, driving sales and increasing customer loyalty? CFI Group can help you find out with WebMonitor by CFI Group.

WebMonitor applies the proven scientific methodology of the American Customer Satisfaction Index (ACSI) to the online customer experience to help your organization with the following:

  • Obtain a credible measure of customer satisfaction. There are many approaches to satisfaction measurement, but only the ACSI is backed by a 20-year history of quantifying the link between customer satisfaction and financial success.
  • Understand the connection between customer satisfaction and customer behaviors. Satisfaction is not an end goal. Rather, the goals of your website are to drive sales, build loyalty, increase engagement with your brand and attract new customers'. 
  • Pinpoint site improvements with bottom-line impact. The predictive science behind the ACSI quantifies which website improvements will have the greatest impact on satisfaction, loyalty and sales, so you can invest wisely.
  • Benchmark site performance. Compare your site’s performance against other organizations measured by CFI Group and against the nationally-recognized ACSI.

Many organizations claim to measure website customer satisfaction. But, no other organization can match CFI Group’s over 25-year record of success in applying the science of the American Customer Satisfaction Index across a wide range of industries—both online and offline.

Contact us, so we can begin exploring how CFI Group's Website Satisfaction Measurement and Mobile Surveys can help you improve your customer's website experience in a way that impacts your organization’s bottom line.